NT Boutique
Returns, Refunds & Cancellation Policy
1. Order Cancellation Policy
Orders can be cancelled within a maximum of 3 days from the date the order is placed.
To request a cancellation, you must inform us of your decision and provide a clear reason.
Contact via:
WhatsApp: 50666607
2. Returns & Exchanges Policy
Items can only be returned or exchanged if they are defective or damaged.
For sizing issues:
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Alterations or exchanges are offered
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No refunds are available
3. Eligibility Conditions
To qualify for a return or exchange:
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Items must be unused, unworn, unwashed, and unaltered
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Original packaging, price tags, and invoice must be included
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Requests must be made within 3 days of receiving the order
Refunds will not be issued unless the item is received or proof of return delivery is provided.
4. Important Notes
The following items are final sale and cannot be returned or exchanged:
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Limited edition items
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Discounted items
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Collaboration items
- Items showing signs of use or customer-caused damage are not eligible for return.
5. Non-Returnable Items
Returns are not accepted for:
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Personalized or custom-made items
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Items that deteriorate quickly or have expired
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Items altered by a third party
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Items inseparably mixed with other goods
6. Return Approval Policy
We reserve the right to refuse any return that does not meet the above conditions.
7. Refund Policy
Refunds are only issued if we are unable to repair or replace a defective item.
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Processing time: 14 working days after receiving the returned item
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Method: Bank transfer only (no cash refunds)
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No additional fees apply
8. How to Return or Exchange
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Contact us within 3 days via WhatsApp or email
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Provide your order number and photos of the item (if applicable)
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After approval, return or ship the item to our location
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All items are subject to inspection before final approval
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Shipping should only be done after confirmation from our team
9. Alteration Policy
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Two free alterations per order
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Valid within 14 days from purchase date
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Free return shipping for alterations
For requests, contact: 50666607
10. Contact Us
Email: support@nt-boutique.com
Phone / WhatsApp: 50666607